FAQ.

Cant find your answer? Send us a note

Mission Escape Rooms is an interactive, fun entertainment concept. It is a real-life escape experience designed for small groups of 1-10 people. Your mission is simple: work together as a team, testing your wits and skills, to escape from a locked room in 50 minutes or less. While the goal is simple, the game is challenging. Getting through the locked door will require finding clues, solving puzzles, and working together.

What is an Escape Room?

Escape rooms are a type of adventure game in which you are “locked” in a room with your friends, family, co-workers, etc. You must use your powers of observation, puzzle solving skills, imagination, and teamwork to escape the room within the time limit.

Are we really locked in?

Yes, you really are locked in! But we have staff monitoring rooms during your session in case you need help or there is an emergency. There is also an exit button located inside the room that players can press to immediately unlock all doors.

How early should we arrive prior to our booking?

We ask you arrive 15 minutes prior to your escape room experience starting time. The doors will be locked at the scheduled start time. If you have booked the entire room and one or more people in your party are late, they will be admitted when they are arrive. Otherwise, there will be no entry for late arrivals. Please note there are no refunds for cancellations due to late arrivals.

What forms of payments are accepted?

For online booking, we accept VISA, Master Card, American Express and Discover. For walk-in customers, we accept cash and the same credit cards we accept online.

Do you take walk ins?

Yes! We welcome walk-ins, however we cannot guarantee you will have a spot without a booking. Customers are advised to book their experience at least 2-3 weeks in advance in order to guarantee a spot. Book now!

Can I bring extra people to my booking?

If you have booked the entire room, you may bring extra players, subject to the maximum occupancy of the room. If you have not booked the entire room, additional players may be accommodated based on availability and are subject to pay prior to the start of the session.

Is it possible to reschedule or cancel the booking?

Yes, you can reschedule a booking up to 24 hours prior to the existing booking date and time. However there is a NO REFUND Policy. Make changes to your booking online by clicking on SIGN IN in the menu. Remember to use the password you created when you made your first booking.

Do you sell Gift Vouchers?

Gift Vouchers are available online. Purchase a gift here.

Is Mission Escape Rooms kid/family-friendly?

Yes! Anyone can participate, but if you are under the age of 14 years old you MUST be accompanied by an adult (refer to “Rules of Use”). Please note: while props may contain wording such as “high voltage,” “hazardous,” “danger,” “beware,” etc., everything is harmless and in keeping with the story/theme of the room.

What if we get stuck on a puzzle?

A Mission Escape Rooms team member will be monitoring your progress on a webcam (not recorded) and will be ready to offer help when needed.

Can I take photos or video in the room?

Use of cameras, mobile phones, or any other electronic devices is not permitted in the rooms. There will be photo opportunities after you escape.

Do you sell food/drinks?

No, but we have relationships with local restaurants and can help coordinate any needs you may have. Contact us today for more information.